How does TelEcho take phone orders for restaurants?

TelEcho's AI voice agent answers every inbound call, greets the customer, takes the order including modifiers and special requests, reads it back for confirmation, and pushes the completed order directly to your POS system in real time.

Which POS systems does TelEcho integrate with?

TelEcho integrates with major POS systems including Toast, Square, and Clover via API, with reservation platform support for OpenTable and Resy.

Can TelEcho handle multiple restaurant calls at the same time?

Yes. TelEcho handles unlimited concurrent inbound calls with no hold times, ensuring zero missed orders during peak lunch and dinner rushes.

Does TelEcho send reservation confirmations and reminders?

Yes. After booking a table, TelEcho automatically sends an SMS confirmation and follows up with reminders 24 and 2 hours before the reservation, reducing no-shows without any staff involvement.

Telecho for Restaurants

AI Voice Agents For Restaurants, Answer Every Guest Call, Fill Every Table

Telecho's AI voice agent for restaurants handles reservations, takeout orders, event enquiries, and guest FAQs, 24 hours a day. Your team stays focused on the floor. Not the phone.

Book a Demo See How It Works

24/7Guest call coverage zero missed bookings

65%+Inbound calls fully automated

<900msVoice response latency

50+Pre-built integrations

The Problem

Every Unanswered Call Is A Table You'll Never Fill

During service, your team can't answer the phone. Before service, they're prepping. After hours, no one's there at all. Guests who can't get through don't leave a message they book somewhere else. AI in the restaurant industry has finally made this problem solvable.

Phones ringing during service

Your staff are serving tables, not sitting by the phone. Guests calling during the dinner rush go to voicemail and rarely call back.

No after-hours coverage

Most restaurant bookings are made in the evening, after your team has gone home. Without coverage, you're handing those reservations to a competitor.

Repetitive questions stealing time

"Do you have parking?" "Is there a kids' menu?" "Can we bring our own wine?" These calls interrupt service and don't need a person to answer them.

Event and large party leads lost

A private dining enquiry or a party of 20 can be worth thousands. If they call during a busy Saturday service and nobody picks up, that business walks.

Solutions

What TelEcho Handles For Your Restaurant

From reservations to takeout orders and private dining enquiries, TelEcho's AI voice agent for restaurants takes on the calls that keep interrupting your team so that they can focus on the guests already in front of them.

Book Tables Around The Clock, Automatically

TelEcho's AI voice agent handles inbound reservation calls end-to-end. Guests call, speak naturally, and leave with a confirmed booking, whether your doors are open or not the system books directly into your reservation platform, with no staff involvement required.

Inbound reservation calls answered instantly, 24/7

Confirms party size, date, time, and any dietary requirements

Books directly into OpenTable, SevenRooms, or your own system

Handles amendments and cancellations via voice no back-and-forth

Sends confirmation and reminder messages automatically

24/7Reservation booking including after service & overnight

0%Calls going to voicemail every guest gets an answer

~90 secAverage call-to-confirmed-reservation time

Platform

A Voice AI Platform Built For How Restaurants Actually Operate

TelEcho understands the restaurant environment, loud, fast and unpredictable. Every feature is designed to work in that reality, not around it.

Sub-500ms voice response

Guests get a natural, immediate conversation. No awkward silences, no robotic delays. TelEcho responds in under half a second on every single call.

Background noise suppression

Guests calling from busy streets, noisy homes, or their car TelEcho understands them clearly regardless. Every word gets through, no matter what's happening around the caller.

Unlimited concurrent calls

Saturday night at 7pm ten guests all calling at once. TelEcho answers every single one simultaneously. No queue, no missed call, no guest left waiting.

Reservation system integration

Books directly into OpenTable, SevenRooms, Resy, and 50+ other systems. The reservation lands in your system in real time not in a notebook for someone to enter later.

POS and kitchen integration

For takeout and delivery orders, TelEcho connects directly to your point-of-sale and kitchen display system. Orders go straight to the kitchen no staff relay needed.

Omnichannel guest experience

TelEcho handles phone, WhatsApp, and WeChat from the same platform. A guest who started a conversation on one channel picks up exactly where they left off on another.

Full call replay and analytics

Every call is logged, replayable, and analysed. Know exactly what guests are asking, where calls drop off, and what's driving the most bookings so you can keep improving

In-call upselling

TelEcho naturally surfaces add-ons, seasonal specials, and event menus during reservation and order calls. Every call becomes an opportunity to increase average spend consistently.

How It Works

Live In Days, Not Weeks.

TelEcho is built for restaurant teams, not IT departments. You describe what you need, connect your booking system, and go live. No code, no new hardware, no disruption to how you operate.

STEP 01

Describe Your Agent

Tell TelEcho what your AI phone agent should handle reservations, takeout orders, FAQs. The platform builds your call flows automatically.

Appointment BookingLab ReportsAvailability

STEP 02

Connect Your Systems

Link your booking platform, POS, and phone number. TelEcho's 50+ integrations plug into what you already use no replacement required.

ReservationsMenu QueriesPeak Hour Coverage

STEP 03

Go Live And Monitor

Switch it on. Every call is logged and replayable. Tweak scripts and responses in real time without any downtime or technical help.

Room BookingsAvailabilityGuest Support

STEP 04

Scale Across Locations

Add new sites, seasonal menus, and updated hours from one dashboard. Your AI phone answering system grows with your restaurant group no added overhead.

Order TrackingRefund QueriesCampaign Spikes

Why TelEcho

TelEcho Vs The Alternatives

Voicemail costs you bookings. Hiring a phone host costs you margin. TelEcho gives you a third option: intelligent, available around the clock, and fully connected to your systems.

Capability	Legacy IVR	Outsourced Agents
24/7 call coverage	-	Costly
Natural language understanding
Books directly into reservation system
Handles unlimited concurrent calls
Upsells specials and experiences		Inconsistent
Takes full takeout orders via voice
Session replay and call analytics
Goes live in days	Same Day	Weeks to hire

ROI & Impact

The Measurable Returns Restaurant Operators See With TelEcho

From recapturing missed reservations to increasing average order value on takeout calls, TelEcho's impact shows up in your covers, your revenue, and your margins.

""We were losing bookings every night simply because nobody could answer the phone during service. TelEcho fixed that the week we switched it on, and it's been handling calls ever since.""

Reservation automationAfter-hours coverageMulti-site

100%

Of inbound calls answered including during service

+38%

Confirmed reservations in the first month after launch

8 sites

Covered from a single TelEcho deployment

Days

To go live across all locations

A casual dining restaurant group with 8 sites deployed TelEcho to handle inbound reservation calls across all locations. Before TelEcho, an estimated 30-40% of evening calls went unanswered during service. Within the first month, every call was being answered and confirmed bookings climbed across all sites.

Industry:Casual DiningSize:8 Sites, 1,200 covers/weekRegion:UK

Estimate your ROI with TelEcho

Adjust the sliders to match your operation and see your estimated monthly impact.

Monthly inbound calls: 1,200

Avg. covers per reservation: 3

Avg. spend per cover ($): $55

Estimated % calls missed today: 35%

420

Calls captured that were previously missed

$831,600

Est. annual revenue recovered from missed calls

780

Bookings automated per month zero staff effort

Get Your ROI Estimate See Pricing

Integrations

Works With The Systems Your Restaurant Already Uses

TelEcho connects directly to your reservation platform, POS, and phone number via 50+ pre- built integrations. There's nothing to rebuild and no new hardware to install.