AI Voice Agents for E-Commerce
Handle order status, returns, and stock questions around the clock, so your support team isn't buried in 'where is my order' calls.
WISMO Calls Are Eating Your Support Team's Day
"Where is my order" questions are simple, but they still take a support agent's full attention, every time.
Order status calls dominate queues
WISMO questions are the single most common call type, and they crowd out complex issues.
No after-hours coverage
Evening and weekend order questions go unanswered until the next business day.
Peak-season volume spikes
Sales events and holiday peaks push call volume past what staffing can absorb.
Abandoned carts go uncontacted
Manual cart-recovery outreach is slow and inconsistent, leaving recoverable revenue on the table.
What TelEcho Handles for Your Store
From order status lookups to abandoned-cart recovery, TelEcho's AI phone agent takes on the highest-volume calls in your support team, accurately and immediately.
A Voice AI Platform for E-Commerce
Built to absorb a Black Friday spike as easily as a quiet Tuesday.
Sub-500ms voice response
Background noise suppression
Unlimited concurrent calls
Omnichannel continuity
Store and OMS integration
Full session replay and analytics
Workflow orchestration
Safe human escalation
Live Across Your Support Line in Days
Works alongside your existing storefront and order management system.
Describe Your Agent
Define what the agent handles, from order tracking to returns.
Connect Your Systems
Link your storefront, OMS, and shipping carriers.
Go Live and Monitor
Launch with real-time monitoring of WISMO and refund status.
Scale as Your Store Grows
Add cart-recovery campaigns and new storefronts.
TelEcho vs Legacy IVR and Outsourced Agents
Traditional IVR makes shoppers press buttons. Offshore outsourcing adds cost and risk. TelEcho gives you a third option intelligent, always-on, and fully integrated.
| Capability | TelEcho | Legacy IVR | Outsourced Agents |
|---|---|---|---|
| 24/7 availability | ✓ | N/A | Costly |
| Natural language understanding | ✓ |  | ✓ |
| Real-time order and OMS updates | ✓ | | Manual |
| Unlimited concurrent calls | ✓ | ✓ | |
| Outbound cart-recovery calls | ✓ | | Costly |
| Secure caller authentication | ✓ | Basic | ✓ |
| Session replay and call analytics | ✓ | | |
| Goes live in days | ✓ | Weeks | Months |
The Measurable Returns Brands See With TelEcho
From cutting support costs to recovering abandoned carts, TelEcho delivers results you can put a number on, not just a promise on a slide.
"A direct-to-consumer brand automates order status and returns calls ahead of its Black Friday peak, without adding seasonal support headcount."
A direct-to-consumer brand automates order status and returns calls ahead of its Black Friday peak, without adding seasonal support headcount.
Works With The Systems Your Store Already Runs On
TelEcho connects to your store platform, order management system, shipping carriers, and telephony infrastructure via 50+ pre-built integrations no rebuild required.
Frequently Asked Questions
Everything you need to know about Telecho, answered clearly and efficiently.
Ready to Stop WISMO Calls From Taking Over Your Support Line?
Book a 30-minute demo of the agent handling live e-commerce support calls.