How TelEcho Works
AI Voice & Messaging Agents

Connect channels, define workflows, integrate your CRM, test with real calls, and go live with full observability and rollback controls.

TelEchoisbuiltasproduction-gradesoftwarefromdayone.Withenvironments,versioning,testing,andmonitoringbuiltin,teamsdeployenterpriseAIagentsinweeks,notmonths.

LaunchfullytransactionalagentsacrossPhone,WhatsApp,andWeChat,integrateddirectlywithyourCRM,calendar,andticketingsystems.

STEP 01

Connect Channels

TelEcho unifies all customer touchpoints under a single agent brain:

Phone / SIP

Inbound & outbound AI-powered voice agents

WhatsApp Business Account

Voice + chat interactions in one thread

WeChat Service Account

Conversational flows for support, booking, and notifications

STEP 02

Agent Setup

Start by specifying what the agent needs to accomplish:

Desired outcomes (support, sales, booking, collections)

Guardrails to prevent mistakes

Escalation rules and human handoff conditions

Business hours and response policies

Initial greeting and prompts

Voice and interaction style

AI features (STT+TTS or STS)

Prefer working inside your AI tools?

Define and configure your agent directly from ChatGPT or Claude via TelEcho's native MCP integration, without switching platforms.

STEP 03

Connect Tools

Integrate TelEcho with the systems your team already uses:

CRM

Create or update leads, dispositions, & pipelines

Calendar

Schedule, reschedule, and confirm appointments

Ticketing

Open, update, or close tickets automatically

Internal APIs & Webhook

For custom business logic

STEP 04

Design The Workflow

TelEcho's visual workflow builder makes conversational AI design fast and precise:

Branching logic for questions and responses

Data validation, retries, and idempotency to prevent errors or duplicates

Dynamic prompts and personalized messaging

Channel-specific flows for Phone, WhatsApp, and WeChat

STEP 05

Deploy Safely And Iterate Continuously

Release agents with full visibility, control, and rollback support.

Versioning without downtime

Session-level monitoring and transcripts

Instant rollback on issues

Continuous workflow and prompt optimization

Cut manual workloads, not service quality

Put always-on automationbehind your workflows

Work with us to design, launch, and scale production-readyAI-powered voice assistants.

Book an AI agent demo Talk to us about your workflows

How TelEcho Works AI Voice & Messaging Agents